Repack the product

Service and support


Repack the product

If HP Customer Care determines that your product needs to be returned to HP for repair, follow these steps to repack the product before shipping it.

HP P1100 alert adm Repack the product CAUTION:

Shipping damage as a result of inadequate packing is the customer’s responsibility.

Remove and retain the print cartridge.
HP P1100 alert adm Repack the product CAUTION:

It is extremely important to remove the print cartridge before shipping the product. A print cartridge that remains in the product during shipping can leak and cover the product engine and other parts with toner.

To prevent damage to the print cartridge, avoid touching the roller on it, and store the print cartridge in its original packing material or so that it is not exposed to light.

Remove and retain the power cable, interface cable, and optional accessories, such as an EIO card.
If possible, include print samples and 50 to 100 sheets of paper or other print media that did not print correctly.
In the U.S., call HP Customer Care to request new packing material. In other areas, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment.
HP P1100 Repack the product