Solve wireless problems

Solve problems

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Solve wireless problems

The installation program cannot detect the product during the setup process.
Cause
Solution
The product is off.
Verify that the product is on and ready. Restart the product if necessary.
The product is too far away from the wireless router or access point.
Move the product closer to the wireless router or access point.
A personal firewall program is blocking communication.
Temporarily disable the firewall program to install the product. Re-enable the firewall program once the product installation is complete. If disabling the firewall allows you to communicate with the product, you might want to assign the product a static IP address, and then re-enable the firewall. For information about firewalls that are used in an HP environment, see www.hp.com/support/XP_firewall_information.
The product is not communicating with the wireless router or access point.
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Verify that the wireless HP P1100 inline wireless Solve wireless problems light is on. If it is not on, press the wireless HP P1100 inline wireless Solve wireless problems button.
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Move the product closer to the wireless router or access point, and then try again.
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Restore the default wireless settings.
a.
Turn the product off.
b.
Press and hold the wireless HP P1100 inline wireless Solve wireless problems button and the cancel HP P1100 inline cancel Solve wireless problems button, and then turn the product on.
c.
Hold the buttons until all the lights blink in unison, and then release the buttons.
If the error persists, uninstall the product, and then re-run the installer program. When prompted for network settings, provide the settings, and then continue the installation.

The product cannot connect to the wireless network.
Cause
Solution
The product wireless settings and the network settings do not match.
You might need to configure the product network settings manually. Verify that you know the following network settings:
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Communication mode
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Network name (SSID)
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Channel (ad-hoc networks only)
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Authentication type
Use the Wireless Configuration utility to configure the product to print on wireless network.
If the error persists, uninstall the product, and then re-run the installer program. When prompted for network settings, provide the settings, and then continue the installation.
The wireless router or access point is configured with a media access control (MAC) filter that is denying the product access to the network.
Configure the wireless router or access point so that the list of accepted MAC addresses includes the product hardware address. Refer to the device owners manual for help.

The wireless connection is sometimes disabled.
Cause
Solution
The product environment might be affecting wireless communication. The following situations can affect wireless communication:
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A concrete or metal framed wall stands between the product and the wireless router or access point.
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Televisions, computer appliances, microwave ovens, intercoms, mobile/cellular phones, battery chargers, and AC power adapters are installed close to the network.
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A broadcast station or high-tension wire is located close to the network.
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A fluorescent light that is near the network is being switched on or off.
Move the product to a location where it can receive a steady signal from the wireless router or access point. Or you might need to move the wireless router or access point.
HP P1100 Solve wireless problems